Who we are
What personal data we collect and why we collect it
Raison d’Hêtre takes our clients’ security and privacy very seriously. We do not share any information with third parties, nor do we collect or retain any information other than that necessary for us to provide our services to you.
We collect the following types of information about you: Your name, contact telephone number (if you provide it) and email address. This data is collected in order to communicate with our clients to send class and workshop confirmations and reminders, class pass purchases and renewals, refunds and cancellations. In some cases, we also require that clients provide us with medical information or other pertinent information for children’s camps, for example, such as preferred language, age.
We collect website usage information by means of cookies. For more information, consult the Cookies section below.
How will we use the information about you?
We will use your personal information only in order to enable us to provide our services to you. This information is only viewed by class and workshop administrators. We store the information securely and destroy it securely if it is no longer required by Raison d’Hêtre. We keep this information for as long as is necessary to provide you with the services you have booked or is required by applicable laws.
We do not share any information with unrelated third parties, nor do we collect or retain any information other than that required for the provision of our services.
In order to safeguard the health of our clients, we may ask clients to provide us with any pertinent medical information. This information is strictly confidential and used solely to inform our teachers of any medical conditions they need to be aware of when dispensing the classes or workshops. This information enables our teachers to provide safe alternative options during classes and workshops, and, where necessary, advise clients from undertaking the class/workshop that they wish to sign up for. This information is collected electronically in our booking system (Acuity Scheduling).
Raison d’Hêtre uses third party software provided by Acuity Scheduling to manage class and workshop bookings and gather pertinent information, such as medical conditions. In order to use this function, clients can choose to register with the Raison d’Hêtre Scheduling system. Once registered, clients can modify their personal information or delete their account
Acuity Scheduling is affiliated to Squarespace, and stores all data in servers and backup servers located in the United States. Acuity Scheduling has Privacy Shield certification which complies with GDPR regulations relating to transferring data outside of the EU.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser to not accept cookies. The websites mentioned above give instructions as to how you can remove cookies from your browser. However, as a result, some of our website features may not function.
The cookies used on our website do not collect uniquely identifying information, but assist in the website experience to the user.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Website contact form
Should you require more information about the classes and workshops that we provide, you can contact us via the contact form on our website. In order to process your query, we request that you complete all fields (email, first name and surname, and message). All messages sent via the contact form are sent to email@example.com, to which only class and workshop administrators have access. You can request a copy of correspondence, its removal or correction, as stipulated in the Subject Access Request section.
Email marketing communications
From time to time we may send you information about our classes, workshops and special offers. For this purpose, Raison d’Hêtre uses Mailchimp to send email marketing communications. If you have consented to receive marketing, you may opt out at any time. If you no longer wish to be contacted for marketing purposes, you can unsubscribe yourself by using the unsubscribe link found at the foot of all email communications. You can also request to be taken off our mailing list by sending an email to firstname.lastname@example.org.
Access to your information and correction (Subject Access Request)
Under GDPR, individuals have a right to request what data is held on them (known as Subject Access Request). It is our obligation to provide this information within 30 days. If you would like a copy of some or all of your information, please email email@example.com.
We want to ensure that your personal information is accurate and up-to-date. You may ask us to correct or remove any information you think is inaccurate. Please contact firstname.lastname@example.org.
Where we engage third party contractors (e.g. Yoga and Sophrology teachers and workshop facilitators) to perform services for us, it may be necessary for those third party contractors to handle your personal information. Under these circumstances, third party contractors must safeguard this information and only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.
Other than the above, we will not disclose your personal information without your consent unless:
- Disclosure is necessary to prevent a threat to life or health;
- Authorised or required by law;
- Reasonably necessary to enforce the law;
- Necessary to investigate a suspected unlawful activity.
Security of information
Personal information collected by Raison d’Hêtre and our website is stored in secure operating environments that are not available to the public. Raison d’Hêtre will protect your personal information regardless of where we process or store your data.
Your rights as a data subject
At any point whilst Raison d’Hêtre is in possession of, or processing, your personal data, all data subjects have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you;
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete;
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records;
- Right to restriction of processing – where certain conditions apply you have a right to restrict the processing;
- Right of portability – you have the right to have the data we hold about you transferred to another organisation;
- Right to object – you have the right to object to certain types of processing such as direct marketing; and
- Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Raison d’Hêtre refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Raison d’Hêtre can confirm what information it holds about you and how it is processed.
How to contact us